Changing electricity providers part IV

So we received our welcome pack from Ecotricity last week. It had no information about which tariff we were on, but did include a leaflet about the rates on their Economy 7 tariff. So, not unreasonably, I assumed we were on that tariff. I called them to find out and had a very confusing conversation with a lady there about what all the tariffs used to be called and what they were now, which culminated in her assuring me that we were on the 100% green one.

So, Dale, eco-hero,

• Why don't you let people choose their tariff more easily when they sign up? Why do you completely hide the New Energy Plus (all-green option)?
  
• Why are you not telling me what tariff I AM on in the welcome letter, to avoid me calling your offices and wasting your time?
• Why are you including sheets of information about tariffs that I am not on?
• And, most importantly, why are you sending me a paper-based welcome pack?? I am clearly a person of green persuasion, as you are, all I really want is an email telling me when to take a meter reading and referring me to your website for the PR puff.
  
• And a paper DD form? Sort it out! Everyone else manages to do this online...
  

Ecotricity is a great company and I believe they are the most green option out there, but they are letting themselves down by not encouraging people to take the 100% green option (and therefore getting more money for Ecotricity's good work), and also by wasting resources in the setting up of accounts.